Privacy policy

Privacy Policy

 

Monetise Africa ("we", "us") respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why, and your rights.

 

1. Information we collect When you visit our site or make a purchase, we may collect: your name, email address, billing details and payment information (processed securely by our payment providers — we do not store full card details), your order history, and technical data such as your IP address, browser type and how you use our site (via cookies and analytics).

 

2. Why we collect it We use your information to process and deliver your orders, send you your purchases and receipts, respond to your support queries, improve our website and products, and — only if you opt in — send you marketing communications.

 

3. Lawful basis We process your personal information to fulfil our contract with you (delivering what you bought), to meet legal obligations, and on the basis of your consent where required (for example, marketing emails).

 

4. Sharing your information We do not sell your personal information. We share it only with trusted service providers who help us run our business — such as our e-commerce platform (Shopify) and payment processors — and only as needed to provide the service. Some of these providers may process data outside South Africa; where they do, we take reasonable steps to ensure your information is protected.

 

5. Cookies Our site uses cookies to make it work properly, remember your cart, and understand how visitors use the site. You can control cookies through your browser settings.

 

6. How long we keep it We keep your personal information only as long as necessary to fulfil the purposes set out here, or as required by law (for example, keeping records of transactions).

 

7. Security We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access or disclosure.

 

8. Your rights Under POPIA you have the right to access the personal information we hold about you, to ask us to correct or delete it, and to object to certain processing (including marketing). To exercise any of these rights, email us at support@monetiseafrica.co.za.

 

9. Information Officer You can reach them at support@monetiseafrica.co.za.

 

10. Changes to this policy We may update this policy from time to time. The current version will always be available on this page.

 

11. Contact For any privacy questions, email support@monetiseafrica.co.za.